MacBook Air Development Failure

October 20, 2011 at 10:56 PMRampidByter

Lion released somewhat recently and I was, of course, waiting on the App store to download it immediately. Well, what a cluster that was. I had Parallels setup to dock my windows in a certain workspace, and when the new multi-desktop setup took effect I no longer was able to access my open and running Windows VM. It happened to be docked to a non-existent work space. Ended up fixing that problem, but many more performance related problems started plaguing me. Mainly in the amount of RAM that Lion requires.

At the same time Parallels 7 released and was hailed as incredibly fast and tuned specifically for Lion. What a lie that was. I am told the boot times of the Windows VM decreased significantly, and for a while I thought it was an incredible update. I again upgraded as soon as possible. My Windows Performance Index actually went up by .2 in 3D graphics. I was incredibly happy until Windows Aero started continually crashing. The result was sporadic black screens as the device driver failed and Windows recovered it only to stop Aero. Then the random streaks of odd colors started to appear on the screen that would last a minute or two.

Through out all these new troubles one thing positive happened as a result of the upgrades. I haven’t had a kernel panic in going on a month whereas on Snow Leopard with Parallels 6 I was crashing twice daily on average. So I’ve switched from system crashes to having a buggy graphics driver on a generally underpowered machine bogged down by the host OS.

I wish I could say that things settled down and smoothed out after Lion’s first update became available, or even after the Parallels 7 multi-monitor bug fix came out. Sadly things have hit the wall in terms of performance since the Parallels 7 update that released two+ weeks ago. If anything the system is performing so poorly that it takes upwards of 10 minutes to compile the .Net solution that used to take three. In addition to the poor performance my Windows Performance Index has actually dropped to 2.3 because of the flaky Parallels 7 video driver.

I’m left with no other options than conceding that Lion and Parallels 7 on a MacBook Air no longer leave the device as a satisfactory development machine. At present time I am considering other device options. I will miss the Air… but I won’t miss the horrendous performance.

Posted in: Mac | Hardware

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MacBook Air Development Headache

December 30, 2010 at 8:22 PMRampidByter

It’s been nearly two weeks since my MacBook Air arrived and I have used it almost exclusively. I bought and setup Parallels 6. I created several Windows 7 Ultimate templates with Visual Studio 2010 Ultimate, Office 2010 Business, and used all my remaining licenses in the process. The VM template was given 60GB of hard disk, 2GB ram, and two cores.

I took it to work and setup a cloned VM as my client development machine. Everything worked better than expected. The MacBook Air built the massive client solution in two minutes and 38 seconds. The previous HP i3 machine with 4GB ram built the solution in just over four minutes. A true testament to the power of the solid state disk if I ever do say so.

Then problems started. First the machine started to freeze. From freezing it went to displaying the power sign of death. Within the first week it crashed five times. It varied from power screens of death, freezing, and even one blue screen within my Windows VM with a “Memory Management” problem. Started to suspect bad RAM at this point, but being new to both the OSX and Parallels I couldn’t tell whether it was hardware or fake hardware causing the problem.

This past Sunday an upgrade was released to Parallels 6, and I’d hoped if it was Parallels maybe it’d be resolved by the update. Unfortunately the upgrade didn’t help resolve the crashing. The crashes were random without being reproducible unless you count when I was in the programming groove it seemed to pick those moments to die. Luckily the MacBook Air boots in no time flat, and I can get my VM to boot relatively fast for a Windows machine.

I ended up contacting Apple support’s fast lane to schedule a service call. Last night I spoke to Cody, the Apple support rep, and booted the Mac to the hardware test utility running off the reinstall thumb drive. The quick hardware test proved to have no known problems. The extended hardware test was run three times in a row. Unfortunately it showed no signs of problems either.

At this point it seems there is no hardware problem, which leads me to believe Parallels 6 is the protagonist in this hardware play. Several other developers at the client site are using MacBook Pro’s with Parallels 6 without any incident. As far as I can tell it seems Parallels 6 does not play well with the MacBook Air. I’ve been researching any known problems (Apple rumors I should say,) and came across several kernel panic threads. The threads were related to first generation Nvidia 320M drivers on the Air. Considering that the Air doesn’t have discrete graphics memory it’s possible the combination of no discrete graphics memory, first gen drivers, and the strain of running Parallels causes a triangle of disaster.

For now I just have to live with the looming crashes, interrupted workflows, and the lost trust in my $1,800 development machine.

Posted in: Hardware | Programming | Mac

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MacBook Air Development Machine

December 21, 2010 at 10:33 PMRampidByter

A few weeks ago I started the search for a new replacement laptop for the Sony I sold a few months ago. I started by going to the nearby Microcenter and testing the usability of each laptop in the store. I had several make or break criteria I would not budge on. The criteria is below for reference:

  • Trackpad centered horizontally
  • Trackpad doesn’t move cursor while I type when brushed
  • Laptop shell not blindingly glossy (looking at you Toshiba)
  • Vent ports on the bottom of the laptop don’t get blocked by resting on legs
  • Touching the bottom of the laptop doesn’t burn my hand
  • Power cable plug doesn’t wiggle inside the socket
  • Power cable must be longer than four feet (Sony power cables SUCK)
  • Must have a low profile case easily used on the couch

 

Shockingly enough only three machines passed this criteria. Asus, Acer, and Apple. Of the three A’s the Asus was by far my favorite. The G series Asus machine with the flat black case, and back vent ports with luke warm bottom set it apart from the rest. The Acer unfortunately had too small of a trackpad where the mouse buttons seemed half the size of the touch area. The only problem with the Asus was the backlit keyboard from an angle shined light from the sides of the keys, and it weighed roughly 12lbs. It was 17” and wasn’t available in the store in a size I felt I could use comfortably on the couch.

The MacBook Pro laptops were nice, but the edges around the laptop were sharp. It felt like it would be painful to use while resting on my lap. The MacBook Air ended up being the all-star of all the laptops I tested out. The trackpad was perfectly centered on the case, it didn’t move my cursor while typing even though it was nearly twice the size of any other trackpads, and the laptop was incredibly cool to the touch. The slim profile of the device made it seem perfect for couch based use, and it weighed 2lbs compared to the 11lb Asus.

I wasn’t totally sold on the specs of the MacBook Air. The low powered Core 2 Duo and lack of discrete graphics memory wasn’t exactly a strong point in my opinion. Still it was the ONLY laptop that matched the majority of my requirements. I ended up checking around StackOverflow for anyone else using the MacBook Air for development, just to make sure I wasn’t crazy, and found a few posts about people doing just that. It seemed for the most part to be a decent machine given it’s limited resources.

I ended up ordering a MacBook Air last week. I ordered the 13” with the 2.1ghz core 2 duo, 4GB Ram, and with it came the larger 256GB flash drive. I installed Parallels and setup a development template with Windows 7 running both cores and 2gb Ram. It rated a 4.4 in the Windows Experience Index. Not too shabby considering the HP I use at work is an i3 2.4ghz with 4GB Ram and 512MB discrete graphics memory only rated 4.9.

After running Visual Studio 2010, Office 2010, and an assortment of other development tools within the Windows VPC while listening to podcasts via iTunes running on the Mac I can safely say the system holds up. Compile times on the VM were even faster than the HP running the same large solution natively. I believe the SSD had a lot to do with that fact as the hard drive rated 7.6 out of 7.9 on the experience index on the MacBook Air.

There is one thing to note though. I had a Mac screen of death earlier today after leaving the Mac for 30 minutes to attend a meeting. On returning I went to send the alt-ctrl-del command to unlock the Windows VPC, and received a giant power dialog instructing me to shut down the system. It was a bit odd, and a little disconcerting.

As I type this post from the couch on a Windows VM I have to admit this laptop is quickly growing on me. I literally have the best of both worlds, and don’t seem to be sacrificing anything more than the arm and leg it took to purchase it. I’m definitely glad I had the sense to upgrade the laptop with the faster processor, maximum Ram, and larger hard drive space. I have already used more than 100gb of space after setting up XCode, iPhone/Mac SDKs, and three basic .Net development systems.

Posted in: Hardware | Mac | Programming

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Windows Mobile Phone 7 – The Good, Bad, and Ugly

November 25, 2010 at 11:52 PMRampidByter

After getting a first hand glimpse of the Windows Mobile Phone 7 from a buddy I just couldn’t contain my desire to program on the new platform. I’ve been slowly drifting away from Microsoft since the introduction to iPad development, and especially after having been burned so badly by the brick that was my Windows Mobile 6.1. Two years of servitude to the stylus will make anyone a bit skittish to get back into the mix. However, the newly intuitively designed touch sensitive interface really showed me that Windows Mobile had changed, and maybe this time it really would stop beating me at night.

Later that night I happened to be cruising around on Amazon looking for some decent study guides for future exams, and happened to note Amazon had a beta wireless.Amazon.com. Man, what a mistake to click that link to see the Windows phone offerings. Not only were the Windows Mobile Phones listed, but they were only $49.99 with new contract sign-ups. I still haven’t seen my willpower since that moment in time, and I think it left me for good this time.

Two days later my new Windows Mobile Phone 7 was at the door, and a crisp clean gorgeous Samsung Focus was unboxed. Instantly I knew this was the phone for me. The display was epic, the finger tracking was tops, and the fluid OS sealed the deal. I realized then I had made a good decision, but also a two-year pact with the devil (AT&T) but that’s another story.

After having spent the better part of last weekend out of town I had ample time to study, delve into phone functionality, and really get a sense of total device functionality The first thing I noticed was how heavily tied to social networking this phone is. The integration of Facebook/Live/Gmail contacts is astoundingly good. Albeit a little confusing trying to manually import my old contact list to the new phone. There didn’t seem to be a clear cut ‘add contact’ flow. The contact list was initially created from my Facebook friends list, live messenger contacts, and when adding phone numbers the phone asks to append details to the contact. This indicates to me these contacts are co-dependant on my current friend or buddy statuses. I'm not totally sure whether they’d be removed from my ‘People’ list if i dropped them from Facebook or messenger accounts.

The entire weekend was one big love fest with the device. I don’t think it left my hand for more than an hour or two, and at that point was either on my lap or at the charger. Don’t even get me started on the Zune device management software. Talk about making iTunes look like something straight out of the early 90’s. Seriously, iTunes is a pile of crap comparably to how fluid and well thought out the Zune interface software is. Somehow Microsoft managed to make the act of syncing look cool.

I didn’t really run into the negatives of the phone until I got home and tried to set the phone up on my wireless network. It was a disaster. I try to run a tight ship on security around my house, and especially with wireless access. I use a three stage approach, first I disable SSID broadcast, I require a connection password, and I use Mac address filtering. To say I was shocked to find that the Windows Mobile Phone 7 doesn’t display a Mac address anywhere in any settings would be an understatement. It’s nowhere. I spent close to an hour examining every single menu, setting, and poking in places I knew it couldn’t be. Turns out I wasn’t crazy, for now, and Microsoft didn’t include support to display the Mac address. On top of that the phone can’t see SSID broadcast disabled networks, and does NOT include support for manually adding the network to the phone. The solution? Enable SSID broadcast, turn off Mac address filtering, allow the device to connect, and then get the Mac address from the LAN device connection listing. Considering this device is targeted to business users try talking a bank’s network admin into that one.

The next problem I had ended up being with what I was most excited about, the Xbox Live integration on the phone. Before I knew what I was doing I setup my phone to use the Live account my MCP credentials are associated with. It then created a temporary XBox Live account under that Live account. That is NOT the same Live account my actual XBox Live account is associated with. There is no obvious way to change the associations on the phone, and instead requires going to the ‘Edit Profile’ settings for the auto-generated account. Once in the edit profile area you have to scroll all the way to the bottom, past the form entry fields, and there is a link on how to change the Live account the XBox is currently using. Ok, I can try that, but kind of annoyed the phone isn’t the one that can be changed. The saddest part is the XBox Live account steps provided by the phone show the pre-Kinect XBox update menus. Not entirely accurate account management menu navigation instructions, but none the less I found where I needed to go and followed the steps from there. After OK’ing the change on the XBox to use the Live account my phone is using my XBox instructs me that I cannot change the Live account it’s associated with because the one on the phone already has has an account. Seriously? I tried it twice to the same results. At this point I have some auto generated ‘PlayerXXXXXX’ account, and no way to get my gamer tag information for my real XBox Live account.

The remaining problems are more nit picking (so far) than anything else major, and could be from my past year of using primarily Apple interfaces. It has to do with the cursor displayed on finger press to navigate blocks of text. That is where iWhatever kills Windows Mobile. The cursor appears and the first thing to note is how incredibly distant it is from your actual finger whereas with Apple the retina display appears at least at your finger tip. The next thing you notice is how incredibly jerky the cursor behaves when it actually gets focus within the text block. It takes a surgeons dexterity to get the dang thing moved between a character and a trailing period. Good luck if you’re in a moving car. Seriously, it’s horrible, and makes me really wish I had a physical keyboard to overcome how terrible it is.

Still at the end of the day for all the negatives (so far) the device really stands out. The interface responsiveness is what amazes me the most. Coming from a web background I can’t help think it looks like like someone threw a bunch of floating divs with fixed width/height styles with solid background colors. Really though it’s the small things that amaze me the most. When I scroll through the main category list the bunching of the boxes when I try to scroll too far, or when I flip my thumb sideways and the top panel just folds out of view. Simple but oh does it make such a difference to me. Even when the wallpaper (if you call it that) needs to be slid upwards to view the menu options is simply an aesthetic wonder. I sat slightly sliding it upwards just enough so it would fall back down for at least ten minutes. When it comes to actual applications don’t even get me started on how neat the panorama display is. Its noticeable after years of navigating an iTouch interface that my thumb isn’t bent nearly as often to press or move around. I just slide my thumb from left to right and things just happen. It’s just the way you physically interact with the device that really stomps the competition. It’s much more… for a lack of a better world ‘useable’.

iPad at work

October 24, 2010 at 1:56 PMRampidByter

A long while ago before the iPad came out I made a post about the iPad being the perfect business device. In the last few months of actually owning the iPad, and actually taking it to work I can safely say it’s “almost” the perfect business PC. It’s kind of funny that at the clients I sit in a cube next to another guy with an iPad. In addition the main network admin at the facility also has an iPad at work. Each of us bring it to work for different purposes. The network admin uses it to troubleshoot network outages, mobile email device, and other associated duties. The developer I mentioned uses it for a variety of things such as at-home leisure gaming, project management, to-do task manager, notes, and development testing for the new apps being developed at the clients.

I wish I could say I use my iPad for more business related activities. I do take notes on it, reference development blogs/material, personal and business emails, and social media applications. I primarily use it as a mobile email device where I can have access to emails without needing them on a work PC. I mostly enjoy the ability to email a PDF to my iPad email address, import it into iBooks, and then have the ability to read that PDF at any time with the device.

The iPad has certainly changed the way I interact with computers. I take it with me almost everywhere. It’s my GPS, book shelf, TV, arcade gaming device, online comic reader, news source, and my social media device. I have all of my comics linked on the home screen, tech blogs, and new sites all available with a single tap. The best thing again is the pinch so I can change the screen to hide all the ads or distracting site floaters to get straight to the content meat. I can watch tech demonstrations via YouTube, and I can regularly update my Facebook and Twitter statuses for no one to read.

After having it for so long it’s still hard to justify the purchase of the device. It’s easy to sway people though. Since starting at the client people constantly stop to ask questions about the iPad. We actually managed to make a fellow developer so envious of our iPads that he went on a lunch break to buy one. It was neat seeing the device unboxed and his excitement, but as soon as he turned it on the iTunes prompt displayed. It’s kind of a buzz kill we all have to go through on first unboxing.

Still with any device there are problems. The big problem with the iPad is its design leads it to be primarily a data consumption device. Tapping out words with the virtual keyboard is slow, and is very cumbersome depending on how the device is held. That is a very big impact to producing any content via the device. Sure, they make an iPad keyboard dock called the Mac Air (ha.) Seriously though considering the price you might as well buy a Mac Air instead of an iPad if you actually want to create content in any timely manner on a very portable device. Still for being a consumption laden device it does its primary job well. The only limitation in fact is AT&T on 3G or availability of free wifi when you’re roaming.

Again, it’s “almost” there to being the perfect business device. The intuitive interfaces, the easy-to-use app store integration, and natural gesture motions make the device a gem of simplistic computing. The consistency and enforcement of development standards helps alleviate any bottlenecks to downloading an app and using it immediately. Don’t get me wrong I still don’t condone the Marxist control that Apple has over the device, but since the devices are easily rooted it’s still an even playing field. Either way it goes the iPad is still the only tablet device you could ever need.

Posted in: Hardware | Mac | Offbeat

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TI LaunchPad Development on Code Composer Studio

September 27, 2010 at 12:53 PMRampidByter

I finally received my TI LaunchPad after waiting three months for delivery. I popped onto the TI Wiki after getting the device installed, and then installed Code Composer Studio 4.1.3.0038. Since that point I followed the “LaunchPadSimpleProject.pdf” step-by-step to create my first MP430G2231 application with blinky LEDs. It was all going well until Code Composer Studio decided not to allow debugging.

Unfortunately it seems Code Composer Studio can’t seem to decide whether it is licensed or unlicensed. Working on the code the studio is licensed, but the moment I go to debug It brings up the license dialog. I browse to the license file, and the dialog closes to pop up an error dialog of no feature found for CCS_CONNECTION_ALL. Inspecting the license file there is no definition for the CCS_CONNECTION_ALL, but at the same point in time none of this was specified in the simple project nor license installation.

Until I get a solution for this my launch is aborted.

Posted in: Hardware | Hobby | Programming

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iPad 3G Exceeded 250MB Usage In Three Days

May 27, 2010 at 11:49 PMRampidByter

I’m still a little stunned. I started Monday of this week off sans music, which really stinks when you’re writing software. Nothing like some decent music to help keep my mind in the programming rhythm. On Tuesday morning I decided it was time to sign-up for the AT&T iPad 3G cellular plan so I could use Pandora on the iPad like I do at home.

I had the choice between the two plans of course. The first plan being the $15 a month for a maximum of 250MB of data usage, or the double-the-cost unlimited plan sitting at $30 a month. Considering I can change my plan at anytime with no contracts other than the slightly abridged agreement to cancel prior to the auto-renewal by AT&T. I opted for the $30 a month unlimited plan simply because I don’t really trust what would happen if i exceeded that allotted 250MB regardless of what the agreement says. I’ve been burned by changing terms from carriers one too many times T-mob, er, I mean by a certain carrier.

Most of Tuesday I listened to music. I turned it off while I was out to lunch or in meetings, but mostly just had about six hours of music. When I got home I turned off the cellular connection and re-enabled the wifi connection. I kept wifi off at work and cellular off when I'm at home. No sense in double dipping when one or the other is not needed. The same routine happens again on Wednesday with another good six hours of music to get through the day.

Today I needed to change the settings on the iPad to keep it from auto-locking, and I happened to hit the ‘usage’ tab from the general settings area out of curiosity. That happened to show the cellular usage for the lifetime of the iPad. In no more than two and a quarter days I'd used over 270MB of data. Without playing any games, downloading any content from any site, or ANYTHING of the sort other than just using Pandora with occasional iPhone Facebook app I exceeded the 250MB limit. In no more than THREE days of occasional use I used 270MB. Wow. Either AT&T really set the bar low on what it considers nominal usage, or I consume vastly more data than your average user not particularly doing anything useful. I don’t even have email setup on the iPad and I blew through 250MB without trying. 

If anyone else out there is considering the choice between the two plans just save yourself the hassle and just get the unlimited plan. You’ll kick yourself otherwise because 250MB is just a drop of water in the bucket of data to be consumed by the iPad.

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iPad Unexpected Benefit

May 9, 2010 at 7:16 PMRampidByter

It’s been a week or so now that I’ve had my iPad 3G. Aside from a few applications installed from the App Store most of the icons I have on my home screen are current event news sites, on-line comics, and technical sites ranging from Endgadget to Slashdot with blog sites sprinkled in. That is where the unexpected benefit comes ins. When viewing a site through Safari on the iPad I can pinch the screen to zoom in. Yah, yah you probably realized this already. The unexpected benefit is that most, if not all, of the sites I view are setup in a two column site layout. Usually with the content on the left taking up two thirds of the screen, and a second column taking up the remaining third on the right that usually contains ads or what not.

That is the benefit when viewing with the iPad. I can pinch the screen, move the viewable area to the left, and then zoom the content to fit the entirety of my screen thereby completely removing the ads from my viewable area. Talk about not realizing how distracting having those dang ads have been over the years. The font ends up a little bit larger because of the zoom, but really nothing absurdly large. It has made reading content absolutely fantastic I just see the content i want to see in my viewable area on the iPad. The content is zoomed for easier reading without worrying about running into too small of a print, and i don’t have to be concerned with annoying advertisements. Just pinch the screen and read. Added with ability to convert my PDF book collection to ePug the iPad has become my central hub of on-line content consumption.

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iPad 3G First Day Impression

May 1, 2010 at 3:09 PMRampidByter

Out of the box the iPad was ready to go, short of requiring the device to first be connected to an iTunes ready system, but still it was fully charged. I synced the iPad, registered it, and off I went to add the device to my Mac address allow list on my network. All in all the same exact experience I had with the iPod Touch I bought some months ago.

Speaking of iPod Touch. The new iPad totally dwarfs the iPod. I could probably stack a few of the buggers on the screen of the iPad and not really match the viewable area. Though I admit the iPad looks a bit small to me still. I wish it were a few inches larger, but the bezel is perfectly sized so that my thumb can be solidly placed on the edges at all times without interfering with the touch screen area.

Another first thing to note is as soon as the device connects to the App Store up pops a request to install iBook. I think they’re really trying to push the book store influence on the device, and i went ahead and installed iBook since that was indeed a selling feature to me. As an added bonus classic books are available freely to add to the bookshelf. Win win.

The App Store itself is kind of a disappointment. It has a few bells and whistles like a little carousel of featured apps at the top of the screen, and then a section or two of the available apps below. I’ve not yet found a way to filter the list by free apps versus paid apps as I can with the iPod Touch. I really am on the cheap with the device and would prefer to only look at free items, but they really don’t seem to want you to do that. At least they don’t want you to do that at first glance. I admit i could be totally blind to any option staring me in the face, but I've not found it.

Now for the second selling feature. Netflix on the iPad. I was really excited about the thought of streaming videos on the handheld device. In reality the Netflix application really sucks. It’s functional, but just barely. The main screen really looks like a knock-off of the actual website. The functionality within just gets worse. Trying to page movies sometimes results in a gray floating ‘loading’ message in the middle of the screen forever. When viewing a TV show for example with multiple episodes once you hit the end of the episode it loads back to browsing the main category list, or at least that’s what it did for me. It was honestly so bad I opened the actual webpage in Safari and tried to use it there. That didn’t work out, but like i said the native app is at least somewhat functional. ABC does have a nice application. I don’t like any of the shows they have to offer. Come on Fox! I want to watch Fringe on the iPad already! Site note. I’ve heard AT&T is poo-pooing the use of the ABC app on the 3G network. Totally uber-fail on the second reason I wanted the 3G for.

The real winner in my book, totally unexpected I might add, was the eBay application. Very cool implementation of searching for products along with some daily deals displayed on the main page. AIM on the iPad was also incredibly neat, except for when people send you a link via IM, and you open it only to close out of AIM. That non-multitasking part is really rather annoying I admit.

All in all I think the iPad is pretty sweet. Worth the money? Eh, maybe. I will see how the 3G works out with the Google maps on trips, offering entertainment while fishing, and for checking comics and news at work. I have my home screen loaded with my favorite applications from GoDaddy, Facebook, eBay, and all the short-cuts to the comic websites from Penny Arcade to Ctrl-Alt-Del. The best part of web browsing is the flick to scroll interface. Absolutely love it. I love it on the iPod Touch, and I especially love the iPad’s larger viewable area. Nearly all the webpage's I frequent fit nicely into the screen size offered at a font size still readable.

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iPad is the perfect business device

April 9, 2010 at 12:56 AMRampidByter

Yah, I said it. I think the iPad is a perfect business device. Why? Lack of true multi-tasking ability, it’s incredibly portable, has wifi by default as well as 3G ability, supports external peripherals (keyboard in particular in case of need), and compared to many touch screen manufactures is very low-cost. The screen size is large enough to display most web pages without much effort, the speed of the device is enough to render most web pages with ease, and can run a variety of business tailored iPad applications.

I should most likely clarify that the iPad is perfect for ‘most’ businesses. In particular I believe the iPad is perfect for call centers, retail stores, or any inventory management tasks for retail industries. I’ll hit more on the call center environment in particular as I think this is one of the biggest industries that could benefit from the device.

Call centers? Why would a call center ever benefit from the LACK of multi-tasking? Firstly the lack of multi-tasking means that when working on an application that is the sole focus of the call center representative. No playing on-line music, no playing on-line games, no instant messenger, less vulnerable to viruses, and contains NO USB inlets for call center reps to take out sensitive data or bring in virus/malware into the work environment.

Can you imagine the bandwidth that would be saved by the simple restrictions imposed natively on the device that limit the amount of slack-off activities most reps do between calls? At our company you become very accustomed to walking down isles seeing Pandora streaming, Yahoo games open, IM windows, and umpteen number of random websites call reps are browsing. Also notable is the headache caused by the IT staff constantly having to police proxy settings, or reimage a PC after a virus outbreak. Seriously, this gets old after a while when remoting into a PC seeing porn application icons flooding the desktop, pop-ups appearing all over, and something closing the task manager whenever you try to kill a process. Very old.

Getting back to the original case the advantage of being portal would come in incredibly handy for call centers. The desktop space required for the phone, headphones, keyboard, LCD monitor (depending on the company… could be a CRT), the desktop on the floor or behind the screen in smaller cubicle areas just takes up a LOT of space. That’s not including paperwork, note pads, pictures, candy, or action figures that may be floating around in that area as well. The small slim stature of the device makes it incredibly easy to reposition anywhere in the cubicle area or desk space. It can be held, it can be mounted to the wall, it can be set on the keyboard mount, and amounts to little more than the area required by a standard LCD minus the actual desktop.

The iPad has no wires. No plugs means no wires. With wifi built in by default the device can connect to the network without wires. The restrictions are instantly lifted on where a person can work with the iPad. No wires means call center reps don’t have to tangle their feet on cat5/6 cable strewn across the floors, no wires draping from the ceiling down through pillars with electrical wires, and with 10 hours of battery life (well past the 8 hour work day) the device doesn’t really need a power outlet either. Worried about the security of the devices? Just lock them up after work, and hand them out during the beginning of the work day.

All of what I've mentioned is nice, but of course it all depends on software supporting the hardware. With the proper software backing the iPad is the perfect computing device for many businesses. Personally, when I get my iPad in a few weeks (pre-ordered 3G version) the first thing I’m going to do is test the hardware, explore the SDK more in-depth, and pitch the device to the current company I’m working for as the ideal touch-screen kiosk device. Systems we’ve purchased over the last year without 3G have been easily twice the cost of the cheapest 3G iPad, require customers to provide their own high-speed broadband ($60+ per month), and are bulky table-stop monsters with umpteen number of physical buttons/input ports on the side or under the devices just begging to be exploited. Providing a kiosk with a fixed no-contract $30 a month unlimited data access plan, true multi-touch input, and company tailored site/application then you’ve got yourself a winner in my book.

Posted in: Hardware | Mac

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